SSO: What Is It and Do I Want to Use It?

11/07/2018 by Rob Hutter

SSO or single sign-on provides a way to use one set of logon credentials (user ID and password) to login to multiple applications. The beauty in this is you can be authenticated by one identity provider and use those credentials on multiple systems. In our digitally connected world, I am sure you have many personal and professional websites and applications you access, all with individual usernames and passwords. According to recent research, enterprises in 2016 used an average of 12 cloud applications to support their IT, operations, and business strategies, a 50% increase from 2015. In 2017 that number was expected to rise to 17. Managing all those credentials can become a daunting task for users and IT teams alike.

There are many benefits to using SSO including an improved user experience and security. The user experience is enhanced by reducing the sprawl of different usernames and passwords to remember for every system a user needs access to, forgotten passwords that require going through a password reset procedure, and off-boarding employees becomes easier for IT teams who don’t need to access a multitude of systems to disable all the employees accounts. Security is enhanced by things like maintaining good password hygiene; with many accounts and credentials, typically password hygiene suffers and the same username and password gets used everywhere, along with the passwords becoming less complex, making them easier to compromise. Additional security benefits like mitigating insider threats, reducing the risk of weak passwords, and allowing organizations to grant access to applications while in the office but limit or prevent access to them when they are remote can also be realized.

You may already be using SSO in a consumer capacity and not even realized you were doing so. Have you ever been to a website that allows you to use your Facebook, Twitter, or Google account to login, instead of creating a new account using your email address? Have you set this up for any of the applications or websites you frequently access? If you did, congratulations, you are using SSO!

ReServe Cloud® software supports the use of SSO using Security Assertion Markup Language (SAML) 2.0. Once the businesses identity provider and ReServe Cloud are configured to work with each other, users can authenticate with their own organization account and seamlessly access the ReServe Cloud application. All communication is secured using X.509 certificates to prevent compromising account credentials. To learn more about ReServe Cloud SSO implementation with ReServe Cloud software, and the steps required to successfully configure it, access ReServe University from within the ReServe Cloud software and use the search term SSO to locate the single sign-on configuration guide. If you have any questions regarding SSO or how to implement it, kindly contact our Customer Care team via chat, phone, or email. And if you are not already a valued customer of ReServe Interactive, consider allowing us to show you our effective Catering/Event Management, or Reservations software solution. Contact us to learn more.


Rob Hutter is a Business Operations Manager at ReServe Interactive responsible for the IT, Customer Care and Facility departments.  ReServe Interactive is a hospitality software company that specializes in web-based applications for Sales and Catering, Event Management, Reservations and Floor Management.  Rob graduated from DeVry University with a Bachelors degree in Technical Management.  He has 36 years experience in the IT industry holding various IT, customer service, and management positions throughout his career.

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