LODGEWORKS, is a privately held hotel management company, with a rich and storied history. They’ve cultivated strong franchise partnerships with Hyatt Hotels Corporation, developing and operating Hyatt Place and Hyatt House projects, as well as with Hilton Hotels and Starwood. LodgeWorks has also been brand innovators for over 30 yrs. (Residence Inn, Summerfield Suites, Hotel Sierra, and AVIA). Recently, LodgeWorks introduced their boutique hotel brand, Archer, which they are growing in select US locations.

The Challenge

For Archer, LodgeWorks wanted a Sales and Catering system that could capture, store, and distribute data across all hotels within the brand. This called for an Enterprise solution for managers to effectively sell and execute events in a standardized fashion. Allowing the teams to share leads, corporate-approved collateral, company-conforming documents, and guest profile information, was a necessity. They also required a way to collectively roll-up data for comprehensive corporate reporting from CA to NY. LodgeWorks needed all of this to be effectively managed in one, complete solution.

The Solution

Enter ReServe Cloud® Hotel Sales and Catering software. One by one, ReServe has come alongside LodgeWorks as they have rolled-out each of their hotels, growing with them and allowing them to effectively manage their Sales and Catering business across the brand. ReServe Cloud handles the entire sales process from initial Inquiry to Thank You, and everything in between, thus providing a comprehensive solution. With a process-driven design, ReServe Cloud is saving time, eliminating costly errors, and giving great insights. In addition, ReServe is set to partner with Infor Hospitality solutions to write an interface to Archer’s Property Management system, with an integrated Guest Rooms Control (GRC) module. ReServe is excited to see what’s next across all the brands within LodgeWorks, and we are honored to have been chosen as their business partner.

“My rep has been wonderful to work with, her attention to detail and follow up is exceptional. I’m at ease knowing she is handling our accounts. Thank you for all you do. We have signed on many accounts with ReServe and will continue because of the service we receive”.

~ Maria S.
Lodgeworks

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